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ServiceNow/Software Developer at Windward Consulting Group

ServiceNow/Software Developer

Windward Consulting Group Remote USA, DC Full-Time
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Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effective.

We are looking for a senior level ServiceNow Developer with Virtual Agent experience to join our Federal Enterprise Service Delivery team. This position is an integral part of an agile environment supporting a Government client, and is a key part of the growth of our ServiceNow practice area.  To be successful, one should have prior experience and demonstrated success implementing Virtual Agent.  You will be working with other IT professionals, vendors, and process owners to support, maintain, and enhance the service ServiceNow application.

Essential Functions:

  • Hands-on experience with ServiceNow Virtual Agent.  Should have completed an end-to-end implementation of VA.
  • Prior end-to-end implementation of ITSM and in-depth knowledge about Product/Module.
  • Leverage both proven and innovative technology approaches to solve challenging business problems
  • Provide technical assessments, written documentation and technical expertise
  • Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions
  • Work on continuous improvement by sharing experiences and knowledge with the team
  • Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
  • Advises on options, risk and impacts on business processes and technical architecture
  • Knowledge in AI, Machine Learning, Deep Learning, Chat Bots
  • Experience using Flow Designer
  • Experience with integration tools and iFrame
  • Integration with 3rd party tools like DT
  • Experience with Service Portal
  • Knowledge of client side and service side Scripting


  • 2+ years of experience as a key technical resource for large scale ServiceNow developed solutions in client environments
  • Ability to meet the expectations and requirements of the internal customers and senior management
  • Excellent verbal and written communications skills
  • Client depends on this resource being very responsive
  • Resource should be able to work the hours needed for the project
  • Ability to provide technical leadership and professional guidance to managers, team, and vendors
  • ServiceNow Certified Application Developer Certification (Nice to have)
  • ServiceNow Virtual Agent experience required

Education Requirements:

  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.

Work Locations:

  • Remote

Travel Required:

  • No

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.


Recommended Skills

Business Process
Information Systems
Business Requirements
Computer Sciences
Computer Engineering
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Job Snapshot

Employee Type



Remote USA, DC

Job Type

Information Technology


Not Specified

Date Posted


Job ID

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