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Senior ServiceNow Consultant/Architect job in Ashburn at Windward Consulting Group

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Senior ServiceNow Consultant/Architect at Windward Consulting Group

Senior ServiceNow Consultant/Architect

Windward Consulting Group Ashburn, VA Full-Time
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Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world. 

If you are looking for an opportunity to be involved with a team of individuals who are working within a Fortune 500 company solving complex technical challenges, then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality". Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven but strive to ensure customer quality is delivered consistently and effectively. 


Roles and Responsibilities:

•Interpret user requirements, provide solution architecture, design though leadership and recommendations, and system configurations, and perform configuration/customization/deployment of ServiceNow ITSM, HRSD, ITFM, CSM, PA, and other core ServiceNow Technologies.

Provide Technical direction to Windward Senior Developers and Developers and assist with the heavy lift activities to keep the teams focused and maintain delivery cadence and momentum.  Must be able to put the complex into business terms and check the work of junior team members for quality and conformance to requirements.

•Maintain the integrity of customer ServiceNow deployments across single/multiple instances

•Work with customer to develop processes and work flows for incorporation into ServiceNow.  Communicate ServiceNow processes, operations and capability information effectively across customers’ environments.

•Develop clear and concise technical, process and program road map documentation.

•System administration, account administration, data loading/manipulation/maintenance and application troubleshooting.

•Assist in the implementation ITIL framework practices using ServiceNow, train, mentor and coach customer staff and associated customers

•Keep customers informed of service events and opportunities that are likely to impact the customer’s ability to pursue day-to-day business activities.

•Participate in SCRUM activities to: gather requirements, align services with requirements and stakeholder needs, and devise scalable, robust, cost-effective and innovating approaches to meet project requirements.

•Communicate project work status with stakeholders; prioritize project work with day-to-day operational tasks.

Required Skills:

5 years’ experience as a ServiceNow Administrator, Developer, or Implementation Specialist

5 years’ experience with ITIL Service Management processes

3 years leading the development of solutions in client environments

•2 years of Agile software development methodologies experience (e.g Scrum)

Required Education/Certifications:
•BS Computer Science or related

Desired Skill Sets:
•ITILv3 Foundations Certified, ITIL Intermediate level certification preferred
•ServiceNow Certified Systems Administrator

Windward Consulting strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance. 

Windward Consulting is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status
 

Recommended Skills

Agile Software Development
Maintenance
Administration
It Service Management
Servicenow
Scrum (Software Development)
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Job Snapshot

Employee Type

Full-Time

Location

Ashburn, VA

Job Type

Consultant

Experience

Not Specified

Date Posted

05/05/2021

Job ID

oqiQefww
Apply to this job.
Think you're the perfect candidate?
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