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ITSM Consultant job in Washington at Windward Consulting Group

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ITSM Consultant at Windward Consulting Group

ITSM Consultant

Windward Consulting Group Remote USA, DC Full-Time
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Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven but strive to ensure customer quality is delivered consistently and effective.

We are looking to hire a high-energy Senior IT Service Management process consultant to join an established team focusing on Configuration Management activities. As part of this team, you will work with stakeholders to develop a unified Server Lifecycle Management program, representing the interests of the CMDB team.  You will help define and implement governance processes to ensure the efficiency and accuracy of the process over time.  You will be comfortable operating in a collaborative team-oriented environment, while also being able to lead as an individual contributor.

Job Responsibilities:

  • Apply CMDB / Release / Change Management best-practices and methodologies in the development and implementation of a Server Lifecycle Management program
  • Serve as integral part of organization as a thought leader in applying CMDB and Change Management principles to streamline business processes and optimize operational efficiencies and ensure services are performed within established service levels and Key Performance Indicators (KPIs)
  • Lead workshops with various stakeholders, both technical and non-technical, to understand the dependency and hierarchy of processes and data requirements
  • Design and implement governance best-practices to maintain the accuracy of the data over time

Required Skills:

  • 8 - 10+ years’ experience using IT Service Management methodologies including ITIL®, business process re-engineering, and/or quality management initiatives
  • Expertise in CMDB, Release, and Change Management processes applied in an operational environment
  • Experience working with/leading process reformation teams
  • Knack for uncovering and recommending timely and high-impacting enhancements to day-to-day processes
  • Desire to develop complex strategies to overcome cultural resistance to process-driven change
  • Experience coordinating efforts through complex, diverse organizations
  • Experience facilitating quality improvement efforts
  • Excellent verbal and written communication skills
  • Excellent leadership and problem-solving skills
  • Experience with ServiceNow

Work Locations:

  • Herndon, VA or remote


Travel Required:

  • No


Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.


Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

 

Recommended Skills

Servicenow
Business Process
Quality Management
Complex Problem Solving
Best Practices
Governance
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Job Snapshot

Employee Type

Full-Time

Location

Remote USA, DC

Job Type

Consultant

Experience

Not Specified

Date Posted

05/06/2021

Job ID

oUR8efwR
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Think you're the perfect candidate?
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